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Mission Vision and Values

Who we are

Our mission, vision and values

These statements set out what Napa Olympic Private Hospital exists to do, where we are going, and the principles that govern how every member of our staff behaves towards patients, relatives and each other.

Profile

A hospital built for the community it serves

Napa Olympic Private Hospital was established in 1993 in Ayia Napa. It is the only healthcare centre in the resort offering the very best international practices in patient care and medical technology.

The hospital operates twenty-four hours a day, three hundred and sixty-five days a year. Fifteen medical specialties and four hospital units — clinical laboratory, high dependency unit, operating theatres and radiology — work under one roof, so that consultation, diagnosis and treatment can usually take place on the same visit rather than requiring a transfer elsewhere.

Our patients are both the people who live in the Famagusta district and the many visitors who spend part of the year here. That mix shapes how we work: care has to be immediate, it has to be understandable in more than one language, and it has to be available on the day it is needed.

  • Since 1993
    Serving Ayia Napa and the Famagusta district
  • 24 hours, 365 days
    The hospital and its emergency service never close
  • 19 departments and units
    Fifteen medical specialties and four hospital units
  • The only one in the resort
    The sole private hospital serving Ayia Napa
Safe, high-quality and people-centred care — for the people who live here, and the people who visit.

Our philosophy follows from that sentence. We treat the person in front of us, taking account of their circumstances, their language and what matters to them, rather than their diagnosis alone. Patients and their families are informed and encouraged to take part in decisions about their treatment, so far as is practical and as provided by law.

Particular care is taken for those who need it most — minors, elderly or vulnerable patients, patients with disabilities, and foreign nationals who do not speak Greek — so that information is given in the most understandable and appropriate way in each case. We respect our patients' religious, philosophical, ethical and cultural views, and our own views on a patient's lifestyle, beliefs or circumstances never affect the care we provide.

Our Mission

The mission of Napa Olympic Private Hospital is to provide safe, high-quality and people-centred health services that respond to the needs of the residents and visitors of our region.

We are committed to delivering dependable medical and nursing care with scientific responsibility, professionalism and respect for the dignity, rights and particular needs of every patient.

Through teamwork, continuous training and the improvement of our procedures, we pursue the best possible experience and outcome for every patient.

Our Vision

Our vision is to be a hospital of reference in the Famagusta district, recognised for the quality and safety of its services, the scientific competence of its staff and the trust of patients and the wider community.

We pursue the continuous development of our hospital through the application of modern care practices, a stronger culture of safety, and the systematic improvement of the quality of the services we provide.

What guides us

Our Values

Six principles that apply to every person who works here, in every part of the hospital.

01

Patient Safety

We place the safety of patients and staff at the centre of every activity, identifying, preventing and addressing risks.

02

Respect and Dignity

We treat every patient, employee and partner with respect, courtesy and equality, protecting their privacy, dignity and rights.

03

Integrity and Professionalism

We act with honesty, transparency, responsibility and professional ethics, safeguarding the confidentiality and reliability of our services.

04

Collaboration and Teamwork

We strengthen cooperation, mutual trust and effective communication between all health professionals and other staff, with the shared aim of the best possible patient care.

05

Responsibility and Accountability

We take responsibility for our actions and decisions, follow hospital policies and procedures, and contribute actively to a safe and dependable environment.

06

Quality and Continuous Improvement

We pursue the constant upgrading of our services through training, performance evaluation, incident reporting, the use of feedback and the application of recognised quality standards.

In practice

How we hold ourselves to this

Values are only worth stating if something stands behind them. These are the roles and structures responsible for making sure they are applied.

Quality Directorate

Handles complaints and coordinates the response in each case with everyone involved. It also monitors deviations from our operating standards through indicators and measurements, and leads the corrective action that follows.

Patients' Rights Officer

Available to provide information and support on the rights of every patient treated at the hospital, in line with the Safeguarding and Protection of Patients' Rights Law.

Ethics Committee

Bioethical questions and related disagreements may be referred to the Committee for an opinion, so that difficult cases are decided on principle rather than case by case.

Data Protection Officer

Holds guarantees of independence, monitors our compliance with data protection law and acts as the point of contact with the supervisory Data Protection Authority.

General Healthcare System

Care under GeSY

For services covered by the General Healthcare System, no financial charge is required from the patient. Our Reception Department will explain what applies in your case before any treatment begins, so there are no surprises afterwards.

Ask about your cover See our departments
  • Costs explained before treatment
  • Private insurance also accepted
  • Itemised bill issued on discharge
Medical emergency, 24 hours
8000 2220

An ambulance is dispatched to your location immediately.

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Established in 1993, Napa Olympic Private Hospital is the only healthcare centre in the resort offering the very best international practices in patient care and medical technology.

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